Privacy Policy

AxonChems Effective Date: March 6, 2026 Last Updated: March 6, 2026

AxonChems (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at axonchems.com and shop.axonchems.com (collectively, the “Site”) and make purchases from us.

By using the Site, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Information You Provide Directly

When you interact with our Site, you may provide us with:

• Name (first and last)
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Account login credentials (if you create an account)
• Communications you send to us (support inquiries, emails)

Information Collected Automatically

When you visit the Site, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type and screen resolution
• Cookies and similar tracking technologies (see Section 5)

Information from Third Parties

We may receive information from third-party services such as payment processors, analytics providers, and marketing platforms.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Send order confirmations, shipping notifications, and receipts
• Communicate with you about your account or orders
• Provide customer support
• Improve our Site, products, and services
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations
• Send promotional communications (only with your consent; you may opt out at any time)

We do NOT use your information to provide medical advice, dosing guidance, or any recommendations for human consumption of our products.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Payment processors (such as Stripe, PayPal, or other providers displayed at checkout) to process transactions securely
• Shipping carriers (such as USPS, UPS, FedEx) to deliver your orders
• Analytics services (such as Google Analytics) to understand Site usage and improve performance
• Legal authorities if required by law, regulation, legal process, or governmental request
• Service providers who assist us in operating the Site, provided they agree to keep your information confidential

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption on all pages, secure payment processing through PCI-compliant third-party providers, and restricted access to personal data.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your shopping cart and session
• Analyze Site traffic and usage patterns
• Improve Site functionality and user experience

Types of cookies we use:

• Essential cookies: Required for the Site to function (cart, checkout, login sessions)
• Analytics cookies: Help us understand how visitors use the Site
• Marketing cookies: Used to deliver relevant communications (only with your consent)

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality, including the ability to add items to your cart or complete checkout.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email or contacting us directly
• Data Portability: Request your data in a portable format

For California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at support@axonchems.com.

For European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and port your data. You also have the right to withdraw consent at any time and to lodge a complaint with your local data protection authority.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

Order records are retained for a minimum of 3 years for accounting and legal compliance purposes.

8. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. CHILDREN’S PRIVACY

Our Site is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected information from a person under 21, we will take steps to delete that information promptly.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. The “Last Updated” date at the top of this page reflects the most recent revision. Your continued use of the Site following any changes constitutes your acceptance of the revised Privacy Policy.

11. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

AxonChems Email: help@axonchems.com Website: axonchems.com